c?te&ciel bags are covered by a 1 year warranty. c?te&ciel sleeves are covered by a 6 month warranty.
The warranty covers critical manufacturing defects in materials, hardware and workmanship.
If the product was purchased from an authorized retailer, please seek assistance from the store the product was purchased at.
If the product was purchased from our webstore, please contact:
If a valid claim is received by c?te&ciel within the warranty period, c?te&ciel will?repair the product without charge, or replace it, at our discretion.
If c?te&ciel replaces your product, the replacement becomes your property and the original product becomes c?te&ciel’s property.
Limitations of Warranty
c?te&ciel’s warranty covers products purchased through an authorized retailer or the c?te&ciel webstore only.?
The warranty does not cover damages caused by incident, misuse, wear and tear (e.g. abrasions), the natural fading of colours or deterioration of materials over time.